Privacy Policy | Are You Well?

1. Scope

This Privacy Policy applies to information processed through the Are You Well? mobile application, including user account access, scheduled check-in features, alerts, notifications, in-app contact management, and related communication features.

2. Information We Collect

We may collect and process the following categories of information:

Account information, including your email address
User preferences, including timezone, check-in interval, grace period, and presence status
Contact information that you choose to add, including contact type, contact value, label, verification status, and alert settings
Check-in records, including timestamps and related status information
Alert records and delivery status associated with missed check-ins
Push notification device tokens used to deliver app notifications
Location information, only if you choose to enable location sharing during check-in
Authentication and session information necessary to protect account access and session security

3. How We Use Information

We use the information described above for the following purposes:

To authenticate users and deliver one-time passcodes for sign-in
To operate scheduled check-in, reminder, and overdue-alert functionality
To notify contacts selected by you when a required check-in is missed
To allow you to manage contacts, settings, preferences, and account state
To deliver push notifications and in-app notifications related to safety, chat, or session events
To maintain service integrity, security, fraud prevention, and troubleshooting
To improve application performance, reliability, and user support

4. Legal Basis and User Choice

Certain processing is necessary to provide the core functionality of the application, including sign-in, check-in scheduling, and contact alert delivery. Other processing, such as location sharing and some notifications, is based on permissions and settings controlled by the user. You may withdraw optional permissions through your device or in-app settings, subject to any functional limitations that may result.

5. Location Information

The application may request access to location information if you enable location sharing. When enabled, location may be collected at the time of check-in and used to provide your most recent known location in connection with an alert workflow for verified contacts.

Location sharing is optional and may be turned off by the user at any time. The application is not intended to provide continuous or background tracking for general surveillance purposes.

6. Contacts and Alert Recipients

You are responsible for the contact information you provide through the application. Alert notifications are sent only to contacts that you add and enable for alert use. Certain contact methods may require verification before alerts are sent.

7. Messaging Features

The application may provide in-app communication features between eligible users. Message content is transmitted through the service to facilitate delivery. Based on the current system design, message content is intended to be encrypted in transit between clients and is not designed to be stored as long-term message history in the main application database.

8. Notifications

The application may send local notifications, push notifications, or in-app notifications related to reminders, missed check-ins, contact alerts, chat attempts, and account session events. Notification delivery may depend on device permissions, operating system settings, and third-party notification infrastructure.

9. Data Sharing and Disclosure

We do not sell personal information. Information may be disclosed to the following categories of recipients only as reasonably necessary:

Contacts designated by you for alert-related communication
Service providers or infrastructure providers that support app operation, authentication, email delivery, or notification delivery
Authorities or other parties where disclosure is required by applicable law, regulation, legal process, or protection of rights and safety

10. Data Retention

We retain information for as long as reasonably necessary to provide the service, maintain security, comply with legal obligations, resolve disputes, and enforce applicable terms. Retention periods may vary depending on the type of information and the operational purpose for which it was collected.

11. Data Security

We implement reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage can be guaranteed to be completely secure.

12. International Processing

Depending on the hosting, notification, or communication providers in use, information may be processed in jurisdictions other than the country in which the user is located. By using the service, you acknowledge that such processing may occur, subject to applicable law.

13. Your Rights and Choices

Subject to applicable law, users may have the right to:

Access or review certain personal information associated with their account
Update account settings, contacts, and optional permissions
Request deletion or correction of certain information, where applicable
Sign out of all active sessions and manage account access

14. Children's Privacy

The application is not directed to children under the age at which parental consent is required under applicable law. If you believe a child has provided personal information in violation of applicable law, please contact us so that appropriate steps may be taken.

15. Changes to This Policy

We may update this Privacy Policy from time to time. When material changes are made, the updated version will be posted through the applicable service location together with a revised effective date.

16. Contact

Questions regarding this Privacy Policy may be directed to: [email protected]

Privacy Policy for Are You Well?